The goal of many fitness professionals is to work their way up to manage a fitness facility - a gym or leisure centre. Written by experienced fitness manager Paul Conway this book is for anyone looking for the skills to improve as a fitness manager.

Paul Conway is Head of Fitness Wales, and has run a number of very successful fitness facilities during his career, including being General Manager at a Duncan Bannatyne gym and setting up his own club, which ran successfully for ten years. He reached the finals of the Fitness Manager of the Year awards, and won a scholarship which allowed him to study at one of the largest fitness facilities in the world in Florida. He has also been a finalist of the small business awards. Sarah Bolitho is an experienced fitness trainer and author.

Section 1 - The Manager Chapter 1 - Introduction The Fitness Manager The different roles of the Fitness Manager The Club/Facility Owner Chapter 2 - Management Management Leadership and coaching Delegation Motivation Staff recruitment, management and dismissal Customer care Chapter 3 - Staff Staff qualities Staff skills identification and training Staff induction Staff policy What staff want from their Manager Section 2 - The Facility Chapter 4 - Operating procedures Standard Operating Procedures (SOPs) Emergency Action Plan (EAP) Risk assessment Manual handling Maintenance and cleaning Health and safety General information Chapter 5 - The Gym/Fitness Suite The gym environment Gym requirements and target audience Gym layout Planning for gym design Type of equipment Gym / fitness suite etiquette Chapter 5 - The Studio Fitness studio procedures Exercise classes Class timetables Class evaluations Studio etiquette Chapter 6 - The Members Health screening Pre-exercise consultation Referral and deferral procedures Inductions Programme card procedures Tracking Section 3 - Operating procedures Chapter 7 - Policies Disciplinary procedures Legal issues Equalities Act Data Protection Policy Freedom of Information Act Music licences Insurance Sexual harassment policy Code of ethics Industry procedures Chapter 8 - Customer Care Member retention Events Newsletters and communication Personal training Association with other organisations Chapter 9 - Information Communication Suggestions and complaints Suggestion forms Customer complaints forms Sales and marketing Meetings Customer forums Appendices Templates Forms Procedures etc. Recommended affiliations